PrizmBet is operated by Prizm Bet, Inc. (“PrizmBet,” “we,” “us”). This policy explains what information the PrizmBet mobile application and the prizm.bet website collect, why we collect it, who we share it with, and the choices you have.
We have written this policy to describe what our app actually does. If a category of data is not listed here, we do not collect it.
| What | When | Why |
|---|---|---|
| Email address | When you create an account | To identify your account, authenticate you, and send service messages such as password resets |
| Display name | Optionally, when you create or edit your profile | To personalize the app |
| Messages you send to NEO | When you use the in-app NEO assistant | To generate a response to your question |
| Email address and sport preferences (website) | If you sign up on prizm.bet, and if you choose which sports you follow | To send a welcome email and, if you pick sports, one follow-up about those sports. We send nothing else unless you ask. |
| What | Source | Why |
|---|---|---|
| Account identifier | Generated when you sign up | To associate your settings and usage with your account |
| Crash and performance diagnostics | Sentry | To detect and fix crashes and errors |
| Device identifier and push token | Your device, if you enable notifications | To deliver notifications you have asked for |
| Feature usage counts | In-app activity | To apply usage limits, such as how many NEO questions you have asked |
| Purchase and subscription status | Apple, via RevenueCat, if you buy a pass | To unlock what you paid for and keep it active across devices |
| Ad click and page-visit data (website only) | The Google tag on prizm.bet | To measure whether our own ads led someone to our App Store listing. See “On our website” below. |
When you visit prizm.bet we use the Google tag (Google Ads) to measure whether our ads led someone to tap through to our App Store listing. It sets first-party cookies and sends Google the page you visited, your click on the App Store link, and the ad click identifier. We use this only to count results from our own advertising: ads personalization is turned off and we do not build remarketing audiences.
If your browser sends a Global Privacy Control signal, prizm.bet does not load the Google tag at all. You can also block cookies in your browser settings, or manage Google’s ad settings at adssettings.google.com. Pages on prizm.bet also load fonts from Google Fonts, which receives your IP address to deliver them.
We use the information above to:
We do not use your personal information to train machine-learning models. Our sports models are trained on sports data — games, players, results and odds — not on user data.
We share the minimum necessary information with the following providers, each of which is contractually required to protect it and to use it only to provide services to us.
| Provider | What it receives | Purpose | Location |
|---|---|---|---|
| Supabase | Email, account identifier, display name, usage counters | Authentication and database hosting | United States |
| Sentry | Crash and performance diagnostics | Error monitoring | United States |
| Expo | Device push token | Push notification delivery and app updates | United States |
| Anthropic | The text of questions you send to NEO | To generate NEO’s responses | United States |
| Netlify | Email address and sport preferences submitted on prizm.bet | Website hosting and form processing | United States |
| Resend | Email address and chosen sports | Sending the welcome and sport emails you signed up for | United States |
| RevenueCat | App account identifier, purchase and subscription status | Managing in-app purchases and access | United States |
| Google (Google Ads) | On prizm.bet only: page visited, App Store link click, ad click identifier, cookies | Measuring results of our own ads (personalization off) | United States |
| Apple | Purchase records | Payment processing and subscription management | Per its own policies |
We do not sell your personal information and do not share it with data brokers. The only advertising provider we use is Google, for website ad measurement as described above, with ads personalization turned off.
We may disclose information if required by law, subpoena or other legal process, or where we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
| Data | Retention |
|---|---|
| Account information (email, display name) | Until you delete your account |
| Usage counters | Until you delete your account |
| Crash and performance diagnostics | Up to 90 days, then automatically deleted |
| NEO conversation content | Retained only as needed to provide the response and enforce usage limits |
| Website email and sport preferences | Until you ask us to remove them |
| Google tag cookies (website) | Set by Google in your browser; up to 90 days unless you clear them |
| Backups | Deleted data may persist in encrypted backups for up to 7 days before being overwritten |
You can delete your account at any time, directly in the app:
This immediately and permanently deletes your account record and the personal data associated with it, including your email address, display name, usage history and any profile information. Deletion is not reversible and does not require you to contact us.
Deletion normally completes within a few seconds. Residual copies may remain in encrypted backups for up to 7 days, after which they are overwritten.
If you cannot access the app, you can request deletion at prizm.bet/delete-account or by emailing privacy@prizm.bet. We will verify your identity by the email address on the account and complete the deletion within 30 days.
If you have an active subscription purchased through Apple or Google, deleting your PrizmBet account does not cancel that subscription — billing continues through the app store until you cancel it there. You can manage it in your Apple ID or Google Play subscription settings.
Depending on where you live, you may have the right to:
California residents (CCPA/CPRA): we have not sold or shared personal information for cross-context behavioral advertising in the preceding 12 months, and we do not knowingly collect personal information from anyone under 16.
To exercise any right, email privacy@prizm.bet. We will respond within 45 days. We verify requests using the email address associated with your account.
Data is transmitted over TLS and stored encrypted at rest. Passwords are hashed and are never stored or visible in readable form — not even to us. Access to production systems is restricted to authorized personnel and protected by multi-factor authentication.
No system is perfectly secure. If we become aware of a breach affecting your personal information, we will notify you and any required regulator within the timeframes the law requires.
PrizmBet is not intended for anyone under 18, and we do not knowingly collect personal information from children. If you believe a minor has provided us information, contact privacy@prizm.bet and we will delete it.
PrizmBet is operated from the United States, is offered to users in the United States, and our service providers process data in the United States.
If we make material changes we will update the “Last updated” date above and, where the change significantly affects your rights, notify you in the app or by email before it takes effect.
Prizm Bet, Inc.
131 Continental Dr, Suite 305
Newark, DE 19713
Email: privacy@prizm.bet